3 ways Rockville Centre Auto Repair makes its customers lives easier

When it comes to car repairs, it’s often seen as a "necessary evil" – no one likes having their car break down, and the process of fixing it can be stressful. But Rockville Centre Auto Repair has turned this often-dreaded task into a seamless, customer-friendly experience. 

cuKnown for their friendly staff and top-notch service, Rockville Centre Auto Repair consistently goes above and beyond to make sure their customers are happy, earning the Long Island Choice Award for Best Auto Repair Facility three years running.

Here are three key ways Rockville Centre Auto Repair makes their customers' lives easier.

1. They’re Experienced Diagnosticians

Getting the diagnosis right is one of the most critical parts of the repair process. Killelea’s team is known for their expert problem-solving skills, ensuring that customers feel confident their issues are being addressed correctly from the start. 

And with Killelea’s 30 years of experience and accreditation with the National Institute for Automotive Service Excellence, customers can be sure their car is being diagnosed correctly the first time.

Thanks to Killelea’s extensive experience working for Jaguar, the team at Rockville Centre Auto Repair specializes in European auto repair, but their team of mechanics can service any make and model.

“Cars don’t talk, but our technicians know how to listen. Our staff is trained to identify exactly what the customer needs. If Mr. Jones says his son is taking the car upstate to college, he ultimately wants to know that the car is safe. He may not say it that way—he may ask us to change the oil or do an inspection—but his main concern is that the car isn’t going to break down on his child halfway upstate,” Killelea explained. “We’re problem solvers, so we’re here to work on identifying that concern. Mr. Jones, for example, doesn’t care about being sold all kinds of other stuff when he’s concerned about basic safety of the car.”

Customer Reviews:

• “After being overcharged and under serviced by another local mechanic I met Kevin at Rockville Centre Auto Repair. I was met with kindness and extreme professionalism. It wasn't their problem but it was theirs to fix and did so until they got everything right. They understood safety was important as my wife and I just had a newborn and even made arrangements to pick up our vehicle from our home to not inconvenience us. These reviews don't lie... If you are local and need your car repaired... You only have one affordable, ethical choice and that's Rockville Centre Auto Repair!” – Robert Juarbe via Google Reviews
• “Rockville Centre Auto Repair is a very reputable automobile repair business. They have the knowledge and the team to repair all types of cars...from the high end to the regular vehicles. Their professionalism, honesty and knowledge are a rare combination and I have trusted them with my car implicitly and have absolutely no hesitation to recommend them highly!! You’ve tried the rest...now go to the BEST!” – Jo-Ann Galati via Google Reviews

2. They Greet You with a Smile

Owner Kevin Killelea emphasizes the importance of creating a welcoming environment from the moment customers walk in.

“When customers walk into a large number of shops, it’s usually just one grunt after another,” Killelea laughed. “That doesn’t happen here.”

Instead, the Rockville Centre Auto RepairRockville Centre Auto Repair team knows that a friendly atmosphere sets the tone for the entire visit and also creates a sense of trust with customers.

“In this business, people usually don’t come to you happy to pay to get their car fixed,” he continued. “So the fact that we’re able to brighten their day with a smile—and even have them shake your hand and leave with a smile—speaks to the job the people do here. It doesn’t get any better than that.”

Customer Reviews:

• “I can't say enough about my new mechanic! Kevin took care of my car and has her back in tip top shape. Fast and efficient and reasonably priced. Big shout out to Nancy who in a stressful situation kept me laughing.” – Tracy Moccio via Google Reviews
• “These guys are the best! They work quickly and are always fairly priced. They call with options before they do anything and for a single woman in her 30s that is indispensable. I will never take my vehicle anywhere else.” – Kayla Gliptis via Google Reviews

• “I started using RVC Service and Repair recently. I bought tires about 3 months ago and I just returned from getting a state inspection. The service was INCREDIBLE! The inspection took less than 2 hours (I waited for my car and was expecting a long wait). Emily, the service manager said I would have about a 2 hour wait. I waited less than 2 hours. RVC Service and Repair is outstanding.” – J.I. via Google Reviews

3. They’ll Help You with Transportation and Scheduling

Rockville Centre Auto Repair knows that car trouble can disrupt your day, so they go the extra mile to help customers get where they need to go. Whether it's arranging a ride home, providing an Uber, or offering a loaner vehicle, the team makes sure customers can continue their day without major interruptions. 

“For local clients, we’ll give them a ride home. For others, we might Uber them. We’ve even picked up and dropped off cars for a house of nuns who rely on us for convenience,” Killelea shared.

Rockville Centre Auto Repair also is dedicated to providing convenient hours for customers and working with customers’ schedules to make their repairs less stressful.

Customer Reviews:

• “My wife’s car got a flat tire. The car was parked in our driveway. They drove out to our house, put a spare on and brought it back to the shop and replaced the tire. Great customer service and fair prices.” – Edwin U. via Google Reviews
• “The staff was very friendly and helpful, they gave us a ride home after dropping off our vehicle and actually delivered the car to our house when it was done. They gave us alternatives for our job which made sense and saved us money. Their hours are very convenient. They are a good neighborhood business which should be supported.” – Louis Mitts via Google Reviews

• “Great customer service. Went in a few minutes before closing and they offered to stay late to help me. I didn’t want to make them stay, went back 2 days later, they remembered me and took care of my car within 10 minutes. In and out within a half hour. Would highly recommend using them for your service needs!” – Carol McCartney via Google Reviews

Rockville Centre Auto Repair isn’t just about fixing cars; it’s about making the entire process as stress-free and convenient as possible. From their friendly greetings to expert diagnostics, transportation assistance, and customer-friendly amenities, Rockville Centre Auto Repair goes above and beyond to ensure that every customer leaves with a smile. 

To experience their exceptional service firsthand, call (516) 231-6794, visit their website or stop by the shop at 131 N Park Ave. to schedule your next service appointment.