By John Ferretti
Most people don’t think about local government when it’s running smoothly. They think about it when they hit a pothole.
A deep pothole can damage a car, cause an accident, slow emergency vehicles and frustrate fellow commuters who are trying to get to work or pick up their kids. Multiply that by the nearly 800,000 residents of the Town of Hempstead using 1,200 miles of roadway, and you begin to understand why road maintenance remains a core responsibility of local municipalities.
We are now well into winter, and the pothole cycle has begun. The rain and snow will trickle beneath the surface of our roadways, the freezing and thawing will weaken the pavement and the daily traffic will finish the job. By late winter and early spring, potholes will be popping up across our roadways. We know it’s coming every year, so it leaves local government with a choice: react slowly and bureaucratically, or respond quickly and fix problems before they get worse.
That’s why we’ve deployed the Town of Hempstead’s Pothole Patrol, a dedicated effort to identify and repair potholes quickly and efficiently during peak pothole season. We’ve also launched a new, user-friendly online portal that allows residents to report potholes in just a few clicks: hempsteadtown.com/potholepatrol.
I believe that good government should be practical. When residents see a problem, reporting it shouldn’t require navigating layers of red tape or making multiple phone calls. If you see a problem, you can tell us exactly where it is, and our teams can prioritize repairs based on real-time information. This website uses location services — if allowed — to report potholes and allows a user to upload a photo of the problem area.
This approach to an important government service reflects a broader principle that I believe in strongly: Government works best when it is streamlined, responsive and focused on results. Filling potholes isn’t glamorous, but it’s the kind of basic service that builds trust. When residents see their concerns addressed quickly, they know their government is listening, and working. This isn’t about reinventing government — it’s about making government work the way it should be working.
The town remains committed to repaving more than 100 miles of roadway each year, guided by responsible budgeting and strategic planning. Repairs are prioritized based on safety concerns, traffic volume and weather conditions, not politics or headlines. That’s how infrastructure should be managed — thoughtfully, consistently and with the utmost respect for taxpayers’ dollars.
This focus on efficiency extends well beyond road repairs. By tightening operations, eliminating waste and managing taxpayer dollars responsibly, I — along with the Town Board — have been able to cut taxes while still delivering essential services and investing in infrastructure. That’s an important point: fiscal discipline and strong public services are not mutually exclusive. In fact, when government is run efficiently, residents shouldn’t have to choose between safe roads and lower taxes.
At the end of the day, filling potholes is about more than asphalt. It’s about a philosophy of governance that values efficiency over excuses and action over delay. When government focuses on doing the basics well — maintaining roads, keeping neighborhoods safe and making services accessible — everyone benefits.
When we fill the holes in our roads and remove the ones in government, the path forward is smoother for everyone.
John Ferretti is the Town of Hempstead supervisor.
